Race Registration Policies
These are the 2027 Race Registration policies and terms for the Escape From Alcatraz Triathlon (the “Event”), which is organized by the “Event Organizer”.
2026–2027
- Age Group Athletes
- Open Relay Teams
- Collegiate Teams
- Charity Participants
- Corporate Escape Relay Teams
- Team Transfers
- Event Cancellation Policy
- Waivers & Terms and Conditions
1. AGE GROUP ATHLETES
Refund Policy
Age Group race entries are non-refundable. Athletes who purchased Registration Protection may seek reimbursement directly from Teak under Teak’s terms; any such reimbursement is paid by Teak and is not a refund from the Event Organizer.
No Exceptions.
Registration Protection
Registration Protection is administered solely by Teak and may provide reimbursement for eligible circumstances covered under its terms. All eligibility and reimbursement decisions are determined solely by Teak. Registration Protection is a separate product governed by Teak’s own terms and conditions, to which the Event Organizer is not a party. The Event Organizer does not administer, underwrite, review or decide claims, makes no representations or warranties regarding coverage, and is not responsible for Teak’s determinations or performance. See FAQ HERE.
How to Purchase Registration Protection
Registration Protection may be added during checkout or through your participant account within 5 days of registration. It cannot be added after the 5-day purchase window.
What’s Covered
Coverage may apply to your race entry and eligible products purchased as part of your initial registration transaction, in each case subject to Teak’s terms.
Not covered:
- Products purchased separately after registration
- USAT membership and fees
- Future event years — Registration Protection does not transfer with a deferral
Requesting Reimbursement from Teak
- Log into your participant account and open your event registration.
- Select Request a Refund under Refundable Registration.
- Follow Teak’s instructions to submit your request.
- Requests must be submitted within 30 days after race day. Submission deadlines and eligibility are governed by Teak’s terms and may change; Teak’s terms control.
FAQs: HERE | Terms & Conditions: HERE
Questions: help@requestmyrefund.com
Deferral Policy
Age Group athletes may defer their entry to the following year for any reason. No reason, documentation or supporting records are required. Requests must be submitted through Haku by April 20, 2027, and are subject to the fees below. Deferral requests submitted by email or any other channel will not be processed. please do not send medical records or other sensitive personal information to the Event Organizer.
No deferrals will be accepted after the deadline. No Exceptions.
Athletes are strongly encouraged to purchase Registration Protection to help protect against unforeseen circumstances that may arise after the deferral deadline.
Important Notes
- Deferrals are available to Age Group athletes only (Collegiate and Charity Racers excluded)
- An entry may only be deferred once. Second deferral requests will be denied.
- Registration Protection and USAT membership/fees do not transfer.
- Deferred athletes must register during the designated registration window and participate the following year, or the entry will be forfeited with no refund, credit or further deferral.
Deferral Fees
A deferral is not a refund or a credit. The 2027 race fee is non-refundable and will not be credited toward your 2028 registration, and the deferral fee below is a separate, additional payment required to secure a 2028 entry.
To participate in 2028, deferred athletes must pay the applicable deferral fee below, based on the date the request is submitted through Haku.
Deferral Request Date | Deferral Fee |
| On or before February 28, 2027 | $299 + applicable fees |
| March 1–31, 2027 | $425 + applicable fees |
| April 1–20, 2027 | Full race fee + applicable fees |
| After April 21, 2027 | Deferrals unavailable. No Exceptions. |
Requesting a Deferral
- Log in to your participant account
- Once logged in, click on the menu item “Your Events.” In this tab you will have access to all the information you entered on the registration form
- Scroll to the bottom and select “Registration Options.” Inside this tab, you will have access to defer your entry to the next event year.
- Once you’ve successfully completed your deferral, you will receive a confirmation email of the change. A deferral is not effective unless and until you receive this confirmation.
ALL OTHER DIVISIONS
OPEN RELAY, COLLEGIATE, CHARITY, AND CORPORATE ESCAPE RELAY
Athletes in these divisions are not eligible for refunds or deferrals.
Where permitted, athlete transfers must be completed by April 15, 2027. No refunds will be issued for transfers, and athletes are responsible for settling payments directly among themselves.
Add-on products (USAT, FinisherPix, etc.) are non-transferable and must be purchased separately by the new athlete through their Haku profile.
2. OPEN RELAY
- Teams must consist of 2 or 3 registered athletes by April 15, 2027.
- Solo participation is not permitted in the Open Relay Division.
3. COLLEGIATE
- Teams must have 5 registered athletes by April 15, 2027, to compete.
- If a team does not complete its five-person roster, registered athletes may pay the applicable difference to transfer to the Age Group Division or forfeit their entry.
4. CHARITY
- Charity entries cannot be deferred to a future event year.
- At the Charity Partner’s discretion, an entry may be transferred to another athlete through April 15, 2027. Athletes remain responsible for fundraising commitments established by their Charity Partner.
5. CORPORATE ESCAPE
- Corporate Escape entries are offered in partnership with the American Cancer Society and cannot be deferred to a future event year.
- At the American Cancer Society’s discretion, team members may be replaced through April 15, 2027. Athletes remain responsible for fundraising commitments established by the American Cancer Society.
6. HOW TO REQUEST A TRANSFER
Team members may be replaced through April 15, 2027. The replacement athlete must be fully registered by this deadline.
The original athlete must request and approve the transfer by emailing info@escapealcatraztri.com with the replacement athlete’s:
- First name
- Last name
- Email address
Products (USAT, FinisherPix, etc.) are non-transferable. Replacement athletes must purchase products directly through their own Haku profile, including a USAT membership if needed.
No refunds will be issued for transfers. Athletes are responsible for settling payments among themselves, and the Event Organizer is not a party to and has no responsibility for any payment arrangement or dispute between athletes.
7. EVENT CANCELLATION + MODIFICATION
In these Policies, “Event Organizer” means PTO Commercial, LLC, as holder of the event rights, and Earl US, LLC, as event operator, together with their respective affiliates, officers, employees, contractors, successors and assigns.
The Escape From Alcatraz Triathlon may be canceled, postponed, rescheduled, relocated, shortened, modified or otherwise altered due to circumstances outside the Event Organizer’s reasonable control, including, without limitation, extreme weather, ocean, tidal or water-quality conditions, government or regulatory action, denial or revocation of permits, labor action, public health emergency, acts or threats of terrorism, safety concerns or other unforeseen circumstances.
If the entire Event is canceled or rescheduled, the Event Organizer may, at its sole discretion, offer eligible athletes a refund, deferral or other alternative. Entry fees are otherwise non-refundable, and the Event Organizer is under no obligation to provide a refund, deferral, credit or other remedy.
If such options are made available, instructions and eligibility requirements will be communicated directly to affected athletes.
Registration Protection does not provide coverage solely because the Event itself is canceled, postponed or modified.
If the Event proceeds but the course, schedule, format or other elements are modified, refunds are not guaranteed.
Any refund offered by the Event Organizer will apply only to eligible race entry payments made directly to the Event Organizer and will not include processing fees, service fees, travel expenses or other associated costs.
Entries obtained through a third party are subject to the policies of the organization through which the entry was obtained.
Additional terms regarding cancellation, modification and participation are included in the Event Terms & Conditions and participant waiver. In the event of any conflict between these Policies and the Event Terms & Conditions, the Event Terms & Conditions control. The Event Organizer may update these Policies at any time; the version in effect at the time of registration governs that registration.
8. WAIVERS & TERMS AND CONDITIONS
As part of registration for the Escape From Alcatraz Triathlon, athletes are required to review and agree to certain waivers and terms and conditions. Copies of these documents are available below for future reference.
Event Waivers
- Escape From Alcatraz Triathlon Participant Waiver and Release From Liability Agreement — [LINK]
- Golden Gate Bridge Waiver and Release of Liability — [LINK]
- USA Triathlon Waiver — applicable to athletes purchasing a USA Triathlon membership through registration. [LINK]
