Race Registration Policies

Escape From Alcatraz Triathlon Refund and Deferral Policies

REFUND POLICY:

• NO REFUNDS: Except for the narrow circumstances set forth below with respect to Event cancellation, there will be absolutely no refunds. No exceptions.

REFUND PROTECT

• Refundable Registration purchased during registration is provided by a third party, Refund Protect.

• For questions about Refund Protect or refundable registration upgrade purchases, please call (844) 299-2087.

• A deferral will not be approved in the event of a refund claim being approved.

Event Cancellation Policy

Should the entire Event be canceled or rescheduled, we will attempt to contact you to inform you of such cancellation or rescheduling. If the Event is canceled or rescheduled due to uncontrollable extenuating circumstances (e.g., extreme weather, government mandate), we may, in our discretion, offer refunds or deferrals, and will attempt to contact you to inform you of any refund or deferral procedures for such cancelled Event. Exact instructions on any refund or deferral procedures for such canceled or rescheduled Event, will be provided via an email sent to athletes, and may include the opportunity to defer your entry to a future race year and/or to receive a refund of any Eligible Payment hereinafter defined), provided any such procedures and instructions shall be subject to our discretion in each instance, and we reserve the right to set them in accordance therewith. Notwithstanding the foregoing, IF AN EVENT ENTRY WAS PURCHASED THROUGH A METHOD OTHER THAN THE ESCAPE FROM ALCATRAZ WEBSITE OR ANY OTHER DIRECT PURCHASE FROM US, PLEASE CONTACT THE PERSON OR ENTITY FROM WHOM YOU PURCHASED SUCH ENTRY, AS WE WILL NOT REFUND YOU THEREFORE. An Eligible Payment, as used herein, is any payment made to IMC during the entry period for the applicable cancelled Event and directly for entry into the applicable cancelled Event (i.e., no refunds will be issued for previously deferred entries). If your entry to the cancelled Event was not obtained via an Eligible Payment, you will not be entitled to a refund.

Event entries are sold subject to our absolute right to alter or vary the Event without any obligation to make a refund. However, if the Event, or any part of the Event, is materially altered from the pre-planned Event schedule but is not cancelled, we may make reasonable efforts to provide an alternative race experience or other alternative benefits, and will attempt to contact you of the same, but no refunds shall be given under any circumstances.

If we are able to issue you a refund for an Event entry due to a canceled or rescheduled Event, we will issue a refund of any Eligible Payment at face value paid for the entry (if any) (or, for a discounted entry, the discounted entry price paid), as applicable. In no event will delivery charges, service fees or any other amounts be refunded. If a refund is issued, where reasonably possible it will be issued using the same method of payment that was used to purchase the Event entry. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or rescheduled event.